Privacy Policy

This Privacy Policy describes how North Maclean Family Vet (the “Site”, “We”, “Us” or “Our”) collects, uses and discloses your personal information when you visit Us, use Our services, or make a purchase from Us.

For the purposes of this policy, the term “Visitor” will be used to encompass all types of people interacting with North Maclean Family Vet, including website visitors, clients and customers.

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, including website visitors.

Any information stored by North Maclean Family Vet is treated as confidential. All information is secured and accessed only by authorised personnel, with appropriate security measures in place to protect against breach or loss.

2.1 What kinds of information do we collect?

If you are a website Visitor, we may collect your email address if you interact with us directly using our email links.

If you are a Visitor to our physical location, we may collect your name, phone number, email address, home address, postal address, and insurance information.

At no time is credit card information stored by Us.

2.2 Purpose of collection

The purpose for which we collect your information is to:

• Identify you as a Client or Owner of a Patient or Pet

• Contact you when needed regarding a Patient or Pet

• Contact you when needed regarding sales, purchases, accounts or enquiries

• Submit pet insurance claims on your behalf

• Provide direct marketing material such as reminders or notifications

• Provide the best service experience possible on Our website

2.3 How we collect your personal information

We may collect your information directly from you in person, over the phone, or via email.

We may also collect certain information about your interaction with Our service (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”) to collect information from your computer. This enables us to tell how and when you use Our website and social media platforms, and help us customise these experiences for you. As a general rule, it is not possible to identify you personally through our use of Cookies.

Usage Data may include information about how you access and use Our website including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with Our services.

2.4 Cookies

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of Our services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on Our services.

You may post reviews and other user-generated content. If you choose to submit user generated content to any public area of Our services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

You may have the right to review, update, and/or correct your information held by Us.

You may have the right to request that We delete your information held by Us.

These rights, however, are not absolute and in certain cases We may decline your permitted by required by law.

You may opt out of promotional emails by using the Unsubscribe option in the email or directly to us in person, by phone, or by email. We may still send you non-promotional emails and texts such as appointment reminders or receipts.

We are committed to protecting the privacy of children. Our offerings are generally not designed for or directed to children and are only for use by individuals who are 18 years and older. In the online space particularly, parents or guardians are urged to participate in their children’s exploration of the Internet and to teach their children about protecting their personal information while online.

We have the right to assume all visitors have carefully read this policy, particularly when they are explicitly agreeing to its terms. If someone does not agree with this policy, they should refrain from using our website or services. We have the right to update our privacy policy as necessary, and this will be reflected with versioning details as per the top of this policy.

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

This Policy may change from time to time and is available on our website.

If you have questions regarding North Maclean Family Vet’s privacy policy, then please contact us.